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Need help with fixing problem with Sims 4

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Need help with fixing problem with Sims 4 Empty Need help with fixing problem with Sims 4

Post by Guest Sun 09 Nov 2014, 21:49

Hi, 
I recently added the ultimate fix to my Sims 4 game but it gets to the loading screen then crashes. 

Need help with fixing problem with Sims 4 Untitl10

I am not sure why, I have gone as far as trying to turn off my internet, turning off my anti-virus and even putting all the files into a the exclusion folder on the anti virus settings. I haven't the foggiest idea what to do now. 

Please, could you give me some assistance with what I can do to fix this.

P.S. 
I have in fact already uninstalled and re-installed the Sims 4 but no improvement.

Guest
Guest


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Need help with fixing problem with Sims 4 Empty Re: Need help with fixing problem with Sims 4

Post by Guest Sun 09 Nov 2014, 22:36

Hello Jordyb! Welcome to Games4TheWorld Forums!

I've had a quick search and found somebody who resolved this issue.

After six hours of troubleshooting, 2 EA Live Help Chats and a lot of perserverance, I fixed my issue by first checking the Clean Boot.
 
I was able to load the program no problem once in Clean Boot so I knew the issue had to be a conflict with another program. 
 
Out of Clean Boot, EA helped walked me through resolving the issue by first ending all unnecessary programs in the Task Manager. (CNTRL + ALT + Delete, then open task manager). Go to processes and start ending programs that are run by the Owner or any user name that does not involve the computer (I.E. System, etc.) 
 
Then try loading up your game. I was able to load it at that point outside of Clean Boot, but Origin was stuck in offline mode. At that point I just had to go in and re-update my internet connection and ensure it was not on a proxy server. (Control Panel + Internet Options) Check the connections tab and make sure the proxy server is not checked and then check for Internet settings. 
 
After all that, I was finally able to load up my game in online mode and no longer having any troubles. Granted I have not been able to dive in to the game yet, so who knows if I will experience anymore bugs along the way. But for now I know I can at least get in.
 
Hope this helps someone else out to! 

I hope this can help you!

Good Luck.

Guest
Guest


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Need help with fixing problem with Sims 4 Empty Re: Need help with fixing problem with Sims 4

Post by The_gh0stm4n Sun 09 Nov 2014, 23:15

jordyb wrote:Hi, 
I recently added the ultimate fix to my Sims 4 game but it gets to the loading screen then crashes. 

Need help with fixing problem with Sims 4 Untitl10

I am not sure why, I have gone as far as trying to turn off my internet, turning off my anti-virus and even putting all the files into a the exclusion folder on the anti virus settings. I haven't the foggiest idea what to do now. 

Please, could you give me some assistance with what I can do to fix this.

P.S. 
I have in fact already uninstalled and re-installed the Sims 4 but no improvement.


//MOVED


Hello jordyb,


Do you have any mods ? If yes, remove ALL of them for now. Next, see this here:

https://games4theworld.forumotion.com/t857-the-sims-3-crashes



This here is written for Sims 3, but can you do step #2, and apply the steps to your TS4.exe, in your base game location of Sims 4 ? The file is located in C:\Program files(x86)\Electronic Arts\The Sims 4\Game\Bin. Or C:\Program files(x86)\Origin Games\The Sims 4\Game\Bin if you have a legit game.

After you added that file to the "DEP exceptions", try this:
If your Windows is a 64-bit version AND if your computer has 4 GB of RAM or more, then focus on step #3 of the above guide in particular. Download the "4 GB patch" from here.

http://www.ntcore.com/4gb_patch.php

After downloading, double-click on that 4 GB patch and in the next prompt, choose the TS4.exe in your base game location. Usually, that's C:\Program files(x86)\Electronic Arts\The Sims 4\Game\Bin. Wait for the message "executable successfully patched" and close the 4 GB patch.

If you don't have 4GB of RAM and/or a 32-bit Windows, forget the step.

Now try the game again. Good luck !
The_gh0stm4n
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