Tried everything, still getting a error while starting the game!

SeoY wrote:Hi there, and welcome to the Games4theworld Forum!

Did you do the second step of the updated Instructions Guide? You can download this guide alone here:

Please follow it and let us know how it goes. Good luck!

Achikako wrote:
Thankyou very much for your reply! Yes I did it, and did it another time after I saw your reply. I repaired it (that was the best option they gave me) but it still isn't working!

SeoY wrote:

Achikako wrote:
Thankyou very much for your reply! Yes I did it, and did it another time after I saw your reply. I repaired it (that was the best option they gave me) but it still isn't working!

I see. So, did you manage to add all of the folders to the exception list? By the way, did you by any chance notice the location the antivirus said that it had found the 'Trojan'?

What you should do is maybe try disabling the antivirus temporarily, then re-download the Ultimate Fix. After that, copy all of the four folders to the game install location again. This could prevent your antivirus deleting important files and breaking the crack.

Please, keep us updated on how it goes. Good luck!

Achikako wrote:
I played the game yesterday!
But today just before I wanted to play the game again I got the same notice from my G-Data AV it is the rld.dll file that contains the virus it's in the Game > Bin folder. I don't know what to do because i also added the Bin map to my exception list but it's still trying to delete it and there is no option for me to ignore it I either have to disinfect it, put it in quarantine, or delete it..

SeoY wrote:

Achikako wrote:
I played the game yesterday!
But today just before I wanted to play the game again I got the same notice from my G-Data AV it is the rld.dll file that contains the virus it's in the Game > Bin folder. I don't know what to do because i also added the Bin map to my exception list but it's still trying to delete it and there is no option for me to ignore it I either have to disinfect it, put it in quarantine, or delete it..

It seems that your problem is most likely your antivirus. I have never tried that one specifically, but is there a way to actually add the rld.dll file to the exception list? Just to make completely sure that the Antivirus ignores it. If you can't do anything but delete it now, you may do it and then apply the Ultimate Fix again to get it back, or actually close the antivirus in the Task Manager to make sure that it doesn't delete it.

Sorry, but you'll have to experiment a little with the antivirus you have and see if there's any way to stop it from deleting important Sims 4 files. Please, let us know how it goes. Good luck!

EDIT: Another thing you can try is adding a higher up folder to the exception list, for example the Electronic Arts folder, or the Program Files folder. It's a possibility.

Achikako wrote:
I can't find a way to add just one file to the exception list the only I can choose is drive, folder and file extension but then I can't select anything. 

I tried adding the whole Electronic Arts folder to my exception list but that isn't working either..

Achikako wrote:Hi! I tried like everything but it still doesn't work, every time I wanted to play I added the fix again and I played. But just now I did the same thing as usual but I get the error every time.. I disabled my antivirus and everything and did every step of the ultimate fix again but it doesn't work.. I dont know what to do!

SeoY wrote:

Achikako wrote:Hi! I tried like everything but it still doesn't work, every time I wanted to play I added the fix again and I played. But just now I did the same thing as usual but I get the error every time.. I disabled my antivirus and everything and did every step of the ultimate fix again but it doesn't work.. I dont know what to do!

Hi again!

One thing you could try is re-downloading the Ultimate Fix, as maybe the antivirus actually deleted a file from it so when you copy the folders this file would still be missing. Or if you still have the RAR, extract it again (or extract the folders directly into Program Files (x86)\Electronic Arts\The Sims 4).

About your antivirus... It's very strange that it's still warning you of the file even if you already have it in the exceptions list. Maybe for that AV the list isn't absolute?

Achikako wrote:
Yeah I extract it again every time, now the game is working again luckily!

But yeah I can't add a single file to my exception list.. I don't know what the thing is with my AV.. I also don't know anyone with G-Data internetsecurity

Carlos wrote:

Achikako wrote:
Yeah I extract it again every time, now the game is working again luckily!

But yeah I can't add a single file to my exception list.. I don't know what the thing is with my AV.. I also don't know anyone with G-Data internetsecurity

You need to familiarize yourself with your anti-virus, and its most important options. Or you can google on how to add files to the exceptions in G-DATA. Keep in mind that these "exceptions" or "exclusions" are not so easy to find, at times. You will have to look very closely in the options. For example, when I started using the "new" Avast Internet Security back then (a couple of years ago), I had to look hard to find the exclusion list, because it was almost hidden, lol.