Cannot skip Outlook 2013 new account test when using IMAP - fix. [GUIDE]

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Cannot skip Outlook 2013 new account test when using IMAP - fix. [GUIDE]

Post by Webmaster on Sun 10 Jul 2016, 23:25

Hello everyone,

There seems to be a very annoying limitation to Outlook, starting from Microsoft Office Outlook 2013. When you try to create a new IMAP account on the desktop software, you cannot skip the automatic account test. This test can be skipped when using POP3 or an older version of the Outlook software. In this little guide I'll show you how to fix this issue and add an IMAP account, without having to do the account test.

Why is this a problem? This problem prevents some people from being able to import their e-mail account into Outlook 2013, because either their Internet Service Provider (ISP), router or VPN provider blocks the SMTP ports, used for sending e-mail. These ports are as follows: 25 (Non-encrypted), 587 (TLS), 465 (SSL)
Because these ports are blocked for you, you'll not be able to ever send the test e-mail, used to check whether SMTP works. In these kind of situations you'd want to skip the account self-test, or else you won't be able to finish the importing of your e-mail account.

Below is a step-by-step guide on how to bypass this restriction. In this example I'll be trying to import our (Same as into Outlook 2013 using IMAP.

In our case, all SMTP ports are blocked by our ISP, so Outlook cannot send the test e-mail to our e-mail account and finish the setup.

Unfortunately we cannot skip the account test, because the checkbox is greyed out.
We cannot uncheck "Automatically test account settings when Next is clicked".

"Log into incoming mail server (IMAP)" completes just fine, but...

... Outlook 2013 cannot send the test e-mail, because the outgoing mail server port is blocked by our ISP.
("Send test e-mail message" test fails)

The error will say something like this: "Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)."

Now, the trick to bypass this error, is to quickly force-close Outlook 2013 when it tries to send the test e-mail.
How does this work, you ask? Well, when the account test is in progress, the profile is actually already imported and ready to fetch all e-mails from the server. When the self-test fails, this profile is removed again. Why? Ask Microsoft.
So in order to prevent this profile from being removed when the self-test fails, we need to quickly force-close Outlook 2013 via Task Manager after the login verification is completed.

When the login verification finished, and the "Send test e-mail message" is in progress...

... quickly open Task Manager (or preferably have it open before starting the self-test) and force-close Outlook 2013 before the self-test fails.

If the self-test failed before you got the chance to close Outlook 2013, just let the test run again.

Finally re-open Outlook 2013 and voilà: your IMAP e-mail account has successfully been imported and is ready to fetch e-mail from the e-mail server.
Note that you still won't be able to send any e-mails though, because the outgoing mail server ports are blocked anyway. You can fetch and read all your e-mails from the server just fine though.

If you have any questions or problems regarding this guide, feel free to post them in this topic.
Good luck!

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