game launch problem

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game launch problem

Post by Nanos123 on Sat 23 Dec 2017, 09:05

hello, i installed the sims4 and every time i launch the game every click it get me to a black screen and return to the game but after 5 min the game and the computer crashes 
i have a new computer and it got all the requirements to launch the game 
what can i do?  Why God. Why God. Why God. Why God. Why God. Why God.

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Re: game launch problem

Post by The_gh0stm4n on Sat 23 Dec 2017, 11:36

@Nanos123 wrote:hello, i installed the sims4 and every time i launch the game every click it get me to a black screen and return to the game but after 5 min the game and the computer crashes 
i have a new computer and it got all the requirements to launch the game 
what can i do?  Why God. Why God. Why God. Why God. Why God. Why God.

Hello,

Have you tried using the suggestion here?
https://games4theworld.forumotion.com/t32463-the-sims-4-update-version-1-37-35-1010-out-now#189029

Go under Game\Bin and delete...

- the folder reshade-shaders
- the file dxgi.dll
- the file dxgi.ini
- the file dxgi.log

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Re: game launch problem

Post by Nanos123 on Sat 23 Dec 2017, 11:56

@The_gh0stm4n wrote:
@Nanos123 wrote:hello, i installed the sims4 and every time i launch the game every click it get me to a black screen and return to the game but after 5 min the game and the computer crashes 
i have a new computer and it got all the requirements to launch the game 
what can i do?  Why God. Why God. Why God. Why God. Why God. Why God.

Hello,

Have you tried using the suggestion here?
https://games4theworld.forumotion.com/t32463-the-sims-4-update-version-1-37-35-1010-out-now#189029

Go under Game\Bin and delete...

- the folder reshade-shaders
- the file dxgi.dll
- the file dxgi.ini
- the file dxgi.log

i don't have this folder and files and i didn't delete them before   Sad

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Re: game launch problem

Post by The_gh0stm4n on Sat 23 Dec 2017, 12:04

OK, you probably haven't installed the latest DLC/updates. What about the suggestions here?
https://games4theworld.forumotion.com/t21728-the-sims-4-crashes-freezes-lags-causes-shutdowns-possible-fixes-updated-on-11-11-2017

Especially pay attention to the part about the "DEP" and the option "Vertical Sync", in the game options.

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Forum Rules // Forum FAQ // All G4TW Downloads // G4TW The Sims 4 Gallery Collection // How YOU can help seeding!

How to install The Sims Medieval // The Sims 2 Overview // How to install The Sims 3 // TS3 Expansion install checklist // How to install The Sims 4

Feel free to e-mail me for general questions about G4TW & if you don't get a reply after 24 hours of opening a new Forum topic!


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Windows version :
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  • 64 bits (x64)

Favourite games : The Sims 3, L.A. Noire, Saints Row, Red Faction, Team Fortress 2, Overwatch, PvZ: Garden Warfare, GTA: San Andreas, GTA V / GTA Online, Counter-Strike, Hitman, Borderlands, Fallout, COD, Battlefield, The Binding of Isaac: Afterbirth †, Government simulation & Military strategy games, S.W.A.T 4.

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