The sims stopped working, will get a notice when a solution is available

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The sims stopped working, will get a notice when a solution is available

Post by Duinkonijn on Thu 28 Dec 2017, 18:31

Hi! 
I just downloaded all the packs (and base) and installed them all.
And when I start the game it opens but when I want to press the big 'play' button it crashes and it sais 'the sims has stopped working. The is a problem which causes the game to not work. You will get notified when there is a solution'
What mistake did I make?



thank you so much for helping all the NoOb persons like me!  All Hail Carlos!

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Re: The sims stopped working, will get a notice when a solution is available

Post by The_gh0stm4n on Fri 29 Dec 2017, 22:51

Hello and welcome to the Forum @Duinkonijin,

Sorry for the belated reply, but the Forum is not very active at the moment, since we are planning to re-organize a few things. Have you tried the possible solutions here?
https://games4theworld.forumotion.com/t21728-the-sims-4-crashes-freezes-lags-causes-shutdowns-possible-fixes-updated-on-11-11-2017

Also, which DLC did you install on top of your Sims 4 basegame? All of them? Like mentioned here:
https://games4theworld.forumotion.com/t21806-must-read-how-to-install-the-sims-4-correctly

Good luck!

Piece of cake.

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Re: The sims stopped working, will get a notice when a solution is available

Post by Duinkonijn on Sat 30 Dec 2017, 12:10

Yes I looked trough the list, and can't figureout if one of those problems is the one I've got. They don't look familiar to me :s

What I've noticed is that when i get to the first screen where you can see which extensionpacks you've got, that cat's and dog's isnt there. I think along with some other once too! So I think the problem has something to do with that.

And yes I installed all the packs and read all the 'must read' before doing so.

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Re: The sims stopped working, will get a notice when a solution is available

Post by Dandelion on Sat 30 Dec 2017, 15:49

Re-apply the Cats & Dogs download.

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Re: The sims stopped working, will get a notice when a solution is available

Post by The_gh0stm4n on Sat 30 Dec 2017, 16:06

@Duinkonijn wrote:Yes I looked trough the list, and can't figureout if one of those problems is the one I've got. They don't look familiar to me :s

What I've noticed is that when i get to the first screen where you can see which extensionpacks you've got, that cat's and dog's isnt there. I think along with some other once too! So I think the problem has something to do with that.

And yes I installed all the packs and read all the 'must read' before doing so.


You should also avoid "moving around" the installation folder too often. Just move it ONCE, when you move it under Program files or Program files (x86), and leave the install folder there.

Either way, I have some time left, on the chatbox.

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Re: The sims stopped working, will get a notice when a solution is available

Post by Dandelion on Sat 30 Dec 2017, 16:15

@The_gh0stm4n wrote:
@Duinkonijn wrote:Yes I looked trough the list, and can't figureout if one of those problems is the one I've got. They don't look familiar to me :s

What I've noticed is that when i get to the first screen where you can see which extensionpacks you've got, that cat's and dog's isnt there. I think along with some other once too! So I think the problem has something to do with that.

And yes I installed all the packs and read all the 'must read' before doing so.


You should also avoid "moving around" the installation folder too often. Just move it ONCE, when you move it under Program files or Program files (x86), and leave the install folder there.

Either way, I have some time left, on the chatbox.
In the must-read guide I'm missing after step 07 a downloadlink to the new Game folder.
Step 08 won't fix the problem as the Game-folder is incomplete.

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Re: The sims stopped working, will get a notice when a solution is available

Post by Duinkonijn on Sat 30 Dec 2017, 16:24

So for the next person with the same problem, this should be the fix!

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Re: The sims stopped working, will get a notice when a solution is available

Post by The_gh0stm4n on Sat 30 Dec 2017, 16:31

@Dandelion wrote:In the must-read guide I'm missing after step 07 a downloadlink to the new Game folder.
Step 08 won't fix the problem as the Game-folder is incomplete.

Like I said many times before, the guide is meant to be used in its entirety, and it would just overcomplicate things if we added separate Game-folders for everything under the Must-Read guide. If the guide is followed through the end, you will have a complete "Game"-folder of the latest version (currently Cats & Dogs).

Older "Game"-folders can be found here under III though.
https://games4theworld.forumotion.com/t29990-fix-for-endless-household-loading-screen-game-folders-version-1-36-104-1020
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