The Sims 4 - 0xc000009a Error

View previous topic View next topic Go down

The Sims 4 - 0xc000009a Error

Post by HolyVincent on Mon 30 Apr 2018, 16:36

After applying the My First Pet Stuff patch (1.41.38.1020), my game has always been crashing, with a windows that is showing this. I've had all the EPs, GPs and SPs and have no issues prior to updating. I've tried running x32 yet it gives me the exact same error.




Has anyone experienced this issue? It seems it's only me who is experiencing this. I would really appreciate if someone could fix this issue  All Hail Carlos! Thank you!!  Carlos is tha man!!!


Edit: I've tried re-downloading the game from scratch and even tried starting Sims 4 without my mods folder. Still doesn't work.

HolyVincent
Beginner
Beginner

Windows version :
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 4

Male

Posts : 3
Points : 153
Reputation : 0
Join date : 2018-04-30

View user profile

Back to top Go down

Re: The Sims 4 - 0xc000009a Error

Post by Rockyourworld34 on Sun 06 May 2018, 04:26

Im having the same issue.

Rockyourworld34
Beginner
Beginner

Posts : 7
Points : 1399
Reputation : 0
Join date : 2014-12-05

View user profile

Back to top Go down

Re: The Sims 4 - 0xc000009a Error

Post by Tarac on Sun 06 May 2018, 11:17

Update to 1.42.30.1020: see HERE
1. Download the update
2. Delete the existing folder Game from your install folder in Program Files
3. Switch off your anti-virus
4. Extract the update with Winrar
5. Copy the folders to your install folder ion Prigram Files.

Furthermore:
Make sure the folder The Sims 4 in Program Files is added to the exceptions in your anti-virus
In 95% however the culprit is Custom Content.
avatar
Tarac
G4TW Forum Joker
G4TW Forum Joker

Windows version :
  • Windows 10

System architecture :
  • 64 bits (x64)

Favourite games : All Card games where a Joker is very useful

Male

Posts : 3258
Points : 5782
Reputation : 542
Join date : 2013-09-14
Age : 75
Location : The Netherlands

View user profile https://forumpages.weebly.com/

Back to top Go down

Re: The Sims 4 - 0xc000009a Error

Post by HolyVincent on Sun 06 May 2018, 15:29

@Tarac wrote:Update to 1.42.30.1020: see HERE
1. Download the update
2. Delete the existing folder Game from your install folder in Program Files
3. Switch off your anti-virus
4. Extract the update with Winrar
5. Copy the folders to your install folder ion Prigram Files.

Furthermore:
Make sure the folder The Sims 4 in Program Files is added to the exceptions in your anti-virus
In 95% however the culprit is Custom Content.
As I mentioned in the previous post: I've tried removing my mods folder and it still doesn't work. I've also updated to 1.42.30.1020 before and the update did not fix this issue. The only thing I can do is to revert my game back to the patch before My First Pets to play.

HolyVincent
Beginner
Beginner

Windows version :
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 4

Male

Posts : 3
Points : 153
Reputation : 0
Join date : 2018-04-30

View user profile

Back to top Go down

Re: The Sims 4 - 0xc000009a Error

Post by Tarac on Sun 06 May 2018, 17:00

Removing the mods folder is no guarantee that your mods are actually removed.
The only 100% guarantee is:
Rename the folder The Sims 4 in Documents\Electronic Arts to f.e. The Sims 4_old.
Then start your game again as Administrator.
The game is "brand new".
When no problems now, the fault must be in your Custom Content.
avatar
Tarac
G4TW Forum Joker
G4TW Forum Joker

Windows version :
  • Windows 10

System architecture :
  • 64 bits (x64)

Favourite games : All Card games where a Joker is very useful

Male

Posts : 3258
Points : 5782
Reputation : 542
Join date : 2013-09-14
Age : 75
Location : The Netherlands

View user profile https://forumpages.weebly.com/

Back to top Go down

Re: The Sims 4 - 0xc000009a Error

Post by Rockyourworld34 on Thu 10 May 2018, 00:56

I did everything listed and still no luck.

Rockyourworld34
Beginner
Beginner

Posts : 7
Points : 1399
Reputation : 0
Join date : 2014-12-05

View user profile

Back to top Go down

Re: The Sims 4 - 0xc000009a Error

Post by EchoHehe_ on Fri 11 May 2018, 07:33

Try disabling Hyper-V by going to "Turn off Windows Features on or off" > "Hyper-V" and disable it.

EchoHehe_
Beginner
Beginner

Posts : 10
Points : 638
Reputation : 0
Join date : 2017-01-09

View user profile

Back to top Go down

Re: The Sims 4 - 0xc000009a Error

Post by HolyVincent on Fri 11 May 2018, 08:00

I can't find any hyper-v in the list. Am I doing something wrong?

HolyVincent
Beginner
Beginner

Windows version :
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 4

Male

Posts : 3
Points : 153
Reputation : 0
Join date : 2018-04-30

View user profile

Back to top Go down

Re: The Sims 4 - 0xc000009a Error

Post by Rockyourworld34 on Tue 29 May 2018, 20:40

Ok i figured out why i was getting this error mcafee quarantined my orange emu i restored it and my game is now loading perfectly fine!

Rockyourworld34
Beginner
Beginner

Posts : 7
Points : 1399
Reputation : 0
Join date : 2014-12-05

View user profile

Back to top Go down

Re: The Sims 4 - 0xc000009a Error

Post by The_gh0stm4n on Tue 29 May 2018, 22:22

@HolyVincent wrote:I can't find any hyper-v in the list. Am I doing something wrong?


Are you sure you looked under Control Panel -> Programs -> Programs and Features -> Turn Windows Features on or off -> Hyper-V ?



The interesting thing here is, by default that option seems to be disabled...? At least on my computer.

_________________



Forum Rules // Forum FAQ // All G4TW Downloads // G4TW The Sims 4 Gallery Collection // How YOU can help seeding!

How to install The Sims Medieval // The Sims 2 Overview // How to install The Sims 3 // TS3 Expansion install checklist // How to install The Sims 4

Feel free to e-mail me for general questions about G4TW & if you don't get a reply after 24 hours of opening a new Forum topic!


avatar
The_gh0stm4n
G4TW Training Administrator
General of the Armies/Gatekeeper
G4TW Training Administrator General of the Armies/Gatekeeper

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3, L.A. Noire, Saints Row, Red Faction, Team Fortress 2, Overwatch, PvZ: Garden Warfare, GTA: San Andreas, GTA V / GTA Online, Counter-Strike, Hitman, Borderlands, Fallout, COD, Battlefield, The Binding of Isaac: Afterbirth †, Government simulation & Military strategy games, S.W.A.T 4.

Male

Posts : 16481
Points : 22100
Reputation : 2394
Join date : 2012-11-02
Location : Bellisarius Hall

View user profile

Back to top Go down

View previous topic View next topic Back to top


Permissions in this forum:
You cannot reply to topics in this forum