The Sims 4 - 0xc000009a Error

by Guest Mon 30 Apr 2018, 16:36

After applying the My First Pet Stuff patch (1.41.38.1020), my game has always been crashing, with a windows that is showing this. I've had all the EPs, GPs and SPs and have no issues prior to updating. I've tried running x32 yet it gives me the exact same error.

Has anyone experienced this issue? It seems it's only me who is experiencing this. I would really appreciate if someone could fix this issue All Hail Carlos!

Thank you!! Carlos is tha man!!!

Edit: I've tried re-downloading the game from scratch and even tried starting Sims 4 without my mods folder. Still doesn't work.

by Guest Sun 06 May 2018, 04:26

Im having the same issue.

by Guest Sun 06 May 2018, 11:17

Update to 1.42.30.1020: see HERE
1. Download the update
2. Delete the existing folder Game from your install folder in Program Files
3. Switch off your anti-virus
4. Extract the update with Winrar
5. Copy the folders to your install folder ion Prigram Files.

Furthermore:
Make sure the folder The Sims 4 in Program Files is added to the exceptions in your anti-virus
In 95% however the culprit is Custom Content.

by Guest Sun 06 May 2018, 15:29

Tarac wrote:Update to 1.42.30.1020: see HERE
1. Download the update
2. Delete the existing folder Game from your install folder in Program Files
3. Switch off your anti-virus
4. Extract the update with Winrar
5. Copy the folders to your install folder ion Prigram Files.

Furthermore:
Make sure the folder The Sims 4 in Program Files is added to the exceptions in your anti-virus
In 95% however the culprit is Custom Content.

As I mentioned in the previous post: I've tried removing my mods folder and it still doesn't work. I've also updated to 1.42.30.1020 before and the update did not fix this issue. The only thing I can do is to revert my game back to the patch before My First Pets to play.

by Guest Sun 06 May 2018, 17:00

Removing the mods folder is no guarantee that your mods are actually removed.
The only 100% guarantee is:
Rename the folder The Sims 4 in Documents\Electronic Arts to f.e. The Sims 4_old.
Then start your game again as Administrator.
The game is "brand new".
When no problems now, the fault must be in your Custom Content.

by Guest Thu 10 May 2018, 00:56

I did everything listed and still no luck.

by Guest Fri 11 May 2018, 07:33

Try disabling Hyper-V by going to "Turn off Windows Features on or off" > "Hyper-V" and disable it.

by Guest Fri 11 May 2018, 08:00

I can't find any hyper-v in the list. Am I doing something wrong?

by Guest Tue 29 May 2018, 20:40

Ok i figured out why i was getting this error mcafee quarantined my orange emu i restored it and my game is now loading perfectly fine!

by **The_gh0stm4n** Tue 29 May 2018, 22:22

HolyVincent wrote:I can't find any hyper-v in the list. Am I doing something wrong?

Are you sure you looked under Control Panel -> Programs -> Programs and Features -> Turn Windows Features on or off -> Hyper-V ?

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