Uninstall issue? [SOLVED]
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Uninstall issue? [SOLVED]
by Guest Fri 28 Feb 2014, 12:47
Hi, I had the sims base game and sims pets installed. It was working fine then started crashing before selecting a plot/home, I decided to uninstall it and start again and re-install it. I've managed to remove the pets expansion but the sims base game still shows up on my control panel remove a program list. This is stopping me from installing as it says I have a newer version and it's already installed? 
Thanks
PU
Thanks
PU
Guest- Guest
Re: Uninstall issue? [SOLVED]
by J.T. Fri 28 Feb 2014, 15:50
Hello,
To completely remove The Sims 3 from your pc, you will need a registry correction tool called CCleaner: https://www.piriform.com/ccleaner. Please download and install the application first.
You can try double-clicking The Sims 3 on "Remove a Program" list to see if the associated un-installer can be called and un-install The Sims 3. Either way you need to run CCleaner, and do the following:
(1) On the panel, you will find a tab called "Registry". Under "Registry" tab, click on "Scan for issues".
(2) Wait for a while until the scan is finished, click on "Fix selected issues..."
(3) Click "yes" when you are prompted to back up the registry. and "Fix all issues".
(4) If you cannot un-install The Sims 3 via Control Panel, navigate to C:\Program Files (x86)\Electronic Arts and delete anything you see inside.
(4) Reboot your computer.
Now you should be able to install The Sims 3 again, as well as The Sims 3: Pets. Please keep in mind you must do steps 2 to 4 of this guide to fix any issues regarding disc errors and compatibility issues.
Good luck and let us know if you need any further assistance.
To completely remove The Sims 3 from your pc, you will need a registry correction tool called CCleaner: https://www.piriform.com/ccleaner. Please download and install the application first.
You can try double-clicking The Sims 3 on "Remove a Program" list to see if the associated un-installer can be called and un-install The Sims 3. Either way you need to run CCleaner, and do the following:
(1) On the panel, you will find a tab called "Registry". Under "Registry" tab, click on "Scan for issues".
(2) Wait for a while until the scan is finished, click on "Fix selected issues..."
(3) Click "yes" when you are prompted to back up the registry. and "Fix all issues".
(4) If you cannot un-install The Sims 3 via Control Panel, navigate to C:\Program Files (x86)\Electronic Arts and delete anything you see inside.
(4) Reboot your computer.
Now you should be able to install The Sims 3 again, as well as The Sims 3: Pets. Please keep in mind you must do steps 2 to 4 of this guide to fix any issues regarding disc errors and compatibility issues.
Good luck and let us know if you need any further assistance.
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Re: Uninstall issue? [SOLVED]
by Guest Fri 28 Feb 2014, 18:46
Ok, I've just used the cleaner rebooting now and I'll let you know the outcome 
Thanks
PU
//EDIT
OK I've done all that and it still comes up with the error?
![Uninstall issue? [SOLVED] Sims_s10](https://i.servimg.com/u/f58/17/77/07/79/sims_s10.png)
//EDIT
I've tried everything still no joy ???
Thanks
PU
//EDIT
OK I've done all that and it still comes up with the error?
//EDIT
I've tried everything still no joy ???
Guest- Guest
Re: Uninstall issue? [SOLVED]
by Admin Fri 28 Feb 2014, 21:00
Hello there,
Where exactly did you get the base game from?
Please contact me via the Forum's Chatbox. (Top of homepage, click the "Log in" button) I'm available to help via TeamViewer now, if you like.
//EDIT
Problem being taken care of via the Chatbox.
Where exactly did you get the base game from?
Please contact me via the Forum's Chatbox. (Top of homepage, click the "Log in" button) I'm available to help via TeamViewer now, if you like.
//EDIT
Problem being taken care of via the Chatbox.
Admin- G4TW RETIRED Adminator
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Guest- Guest
Re: Uninstall issue? [SOLVED]
by Admin Sat 01 Mar 2014, 00:42
Hi there,
Again, glad it's all working fine now.
Enjoy the game to the fullest and do not hesitate to contact us if you ever need help again!
Again, glad it's all working fine now.
Enjoy the game to the fullest and do not hesitate to contact us if you ever need help again!
Admin- G4TW RETIRED Adminator
GΛMΣ MΛƧƬΣЯ / Forum Founder - Windows version :
- Windows 8
- Windows 7
System architecture :- 32 bits (x86)
- 64 bits (x64)
Posts : 18882
Points : 1028850
Join date : 2010-03-12
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