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Black Screen - After Clicking TS4.exe or Shortcut. [SOLVED]

 :: The Sims 4 - WINDOWS/PC :: The Sims 4 Support Section

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Post by Guest Wed 05 Nov 2014, 11:13

Hi,

First, I have installed The Sims 4 and when I tried to run the game, there was an error:

The dynamic library "rld.dll" failed to initialize (E1103)

Then, I applied the Ultimate Fix, and tried to run the game again, this time I can only see a black screen for a very long time, no game intro, no indication that the game is loading. Nothing. Just a black screen. Unable to minimise, unable to use CTRL+ALT+DEL 

Not sure what to do.

Black Screen - After Clicking TS4.exe or Shortcut. [SOLVED] Pc10

Thanks.

Guest
Guest


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Post by The_gh0stm4n Wed 05 Nov 2014, 22:57

sa.rah wrote:Hi,

First, I have installed The Sims 4 and when I tried to run the game, there was an error:

The dynamic library "rld.dll" failed to initialize (E1103)

Then, I applied the Ultimate Fix, and tried to run the game again, this time I can only see a black screen for a very long time, no game intro, no indication that the game is loading. Nothing. Just a black screen. Unable to minimise, unable to use CTRL+ALT+DEL 

Not sure what to do.

Black Screen - After Clicking TS4.exe or Shortcut. [SOLVED] Pc10

Thanks.


Hello sa.rah and welcome,


Are your graphics drivers up-to-date ? Do you know how to update them ? Smile  

Also, look here:
Black Screen - After Clicking TS4.exe or Shortcut. [SOLVED] Screen17



Right-click on the TS4.exe and go to "Properties". Go to the "Compatibility"-tab and change those settings as shown in my screenshot. The screenshot is actually for Sims 3 (didn't want to make a new screen for TS4, lol), but you should be able to apply it to Sims 4 too.

Good luck for now and do post back, so that we may even try some other things. Smile 
The_gh0stm4n
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Post by Guest Thu 06 Nov 2014, 19:04

OMG I have done the step above (screenshot) and update drivers and it works now! Thanks! Smile

Guest
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Post by The_gh0stm4n Fri 07 Nov 2014, 01:00

sa.rah wrote:OMG I have done the step above (screenshot) and update drivers and it works now! Thanks! Smile


In addition, you can also try lowering some graphics settings in the in-game options menu, and even play in "windowed mode". Also, there is this "laptop mode", which you may want to give a try, especially if you're playing a weaker PC/laptop.

Other than that I'm happy to hear that you managed to get the game working now. Therefore I'll close this thread. If you have a follow-up issue to this, PM me so that I can re-open the thread.

Or just open a new thread, at a later point, if you have anything else to ask or if you want to chat. That's it, have fun ! Very Happy 
The_gh0stm4n
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  • Windows 7
  • Windows XP
  • Windows 10

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  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3, L.A. Noire, Saints Row, Red Faction, Team Fortress 2, Overwatch, PvZ: Garden Warfare, Call of Duty: Ghosts, GTA: San Andreas, Counter-Strike, Hitman, Borderlands, The Binding of Isaac, Government simulation & Military strategy games, S.W.A.T. 4, GTA Online, Red Dead Online, Chessmaster XI, Monster Hunter: World, Paint the Town Red, Destiny 2.

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