Sims 4 frozen at plumbob load

tsukkiii wrote:I don't exactly understand what you mean by "good" video card, and right clicking thr shortcut. could you elaborate on that a bit more? but i tried running it as admin, and it continued to freeze at the plumbob load screen. [further explanation of issue: the plumbob stops spinning and i cant close the game by pressing the windows button or opening task manager, and it wont allow me to play or pause my music. the only thing i am allowed to do in this frozen state is wiggle my mouse mindlessly.

Sorry for the expression. I meant the video card with discrete memory and higher performance, like an NVidia or ATI

You can press Alt + Control + Delete if you want to call the task manager, that would stop the music since the game won't be in focus and you would be able to finish the process if necessary.

Not sure what's the best thing to do in your case. I usually do this, if such a thing happens to me (I'd stop the list as soon my game ran properly, of course):

1. Rename The Sims 4 folder inside Documents;
   
2. Try the game again;
   
3. Uninstall the game, download it again after disabling all antivirus and smartscreen (I like the ones I share in my video, both base game and Get Together from there are all you need to have all DLC, no need to anything else);
   
4. Watch my video (it's not advertising, honestly, I use my own videos when I need to reinstall my games, so I don't have to remember how to do it myself) and install it the very same way, since I know it worked once, it should work again;
   
5. Rename or Delete (if it was the new folder the game created in step 2) The Sims 4 folder inside Documents
   
6. Run the Game again after changing the compatibility preferences to run the game as administrator;
   
7. Wait the 40 minutes for it to show me the menu, if it takes longer, kill the task and restart the game again;
   
8. Run the Game by right clicking it and setting it to run with my NVidia Graphics Card;
   
9. Check out my video card preferences and also my game options files, specially to set it to run in windowed mode;
   
10. Look around the Forum to see posts from Carlos or Admin, which usually put together very nice instruction sets on how to make the game work properly;
    
11. Lastly, I'd have to google for my problem or ask for help and wait them to assist me, since it would be kinda the end of line to me  
    

Please, let's know how things turn out and how we can assist you further