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Unable to start

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Unable to start Empty Unable to start

Post by Guest Mon 13 Jun 2016, 19:26

Hi I have installed the sims 4 according to the instructions given but the game is not able to start. The message that appears after clicking either  TS4_x64 or TS4: "Unable to start: The contents of your user directory were created by a newer version of the sims 4 and cannot be loaded. Please update your game via Origin to play." Can anyone help me out here? Thank you.

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Unable to start Empty Re: Unable to start

Post by Guest Mon 13 Jun 2016, 21:00

Open the folder My Documents - Electronic Arts - The Sims 4
Open the file GameVersion with f.e. notebook.
Change the contents of GameVersion to 1.13.104.1010 and save the file.
Now start your game

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Unable to start Empty Re: Unable to start

Post by Guest Mon 13 Jun 2016, 21:30

If Tarac's solution doesn't work try resetting the game to factory settings without reinstalling using this guide
And if you want to save all of your saves and mods do this:
Unable to start Captur10
before reverting to factory settings. Copy marked folder and place them temoprary on Desktop. Then use guide to revert to factory settings. Copy folders from desktop to  C:\Documents\Electronic Arts\The Sims 4.

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Unable to start Empty Re: Unable to start

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