The Sims 4 Dine Out Black Screen Problem

melisims wrote:I have downloaded the all in one version of the game with the newest expansion pack "Dine Out" and followed every single instruction to install it (actually I have just changed the files with existing game on my Pc - so the existing one is all gone.  ) but whenever I try to play the game it starts with the black screen as well as the background music of the Sims 4.I didn't have such a problem like this before changing the files. I think I am missing something while installing but I don't know what it is. Also reinstalled the vcredist files but it still doesn't work.Moreover, I tried to play the game changing its screen size to "1" as I read it somewhere in one of the posts about this problem. I don't know what to do now and I hope somebody can suggest me a good solution. 

Thanks

The_gh0stm4n wrote:

melisims wrote:I have downloaded the all in one version of the game with the newest expansion pack "Dine Out" and followed every single instruction to install it (actually I have just changed the files with existing game on my Pc - so the existing one is all gone.  ) but whenever I try to play the game it starts with the black screen as well as the background music of the Sims 4.I didn't have such a problem like this before changing the files. I think I am missing something while installing but I don't know what it is. Also reinstalled the vcredist files but it still doesn't work.Moreover, I tried to play the game changing its screen size to "1" as I read it somewhere in one of the posts about this problem. I don't know what to do now and I hope somebody can suggest me a good solution. 

Thanks

Hello @melisims and welcome to the forum,

So you downloaded an "all-in-one" edition of the game, but then you changed something? What exactly did you change? Also, what are your computer specs, and what Windows version are you running?

Hi @The_gh0stm4n

I think I really made a huge mistake with this changing files - copying & pasting the new game files to my existing the Sims 4 folder which was Get Together skidrowreloaded version. I am not a new player of the Sims 4 but I don't remember how to install it. "Get together" expansion has been working fine for a very long time.

Windows 10 home 64 bit, Intel(R) core(tm) i7 CPU M640 2.80 GHz (4CPus),DirectX 10,AMD Mobility Radeon HD 5000 Series 

Tarac wrote:There are various "all-in-one" downloads.
These downloads are in fact meant for those people just starting with the Sims 4 (so no previous installations on their computer).
When you want to use such downloads, you must remove all old installations.

The most commonly used "all-in-one" is in Russian and is approx 15,5 GB. Just installing the game takes almost an hour apart from the lengthy downloadtime.
There also exists another download of 16,4 GB that requires no installation at all. This one is in .iso format and you'll only have to download,mount the iso and play. (being an iso you don't have to mess with anti-virus)

In your case however I would recommend:
1. Delete all previous installed Sims-4 items
2. Download and install Base Game - Get to Work - Get Together - Ultimate fix (in that order) from G4TW

melisims wrote:
Yeah @Tarac this time I wanted make the installation short but it didn't go as I thought. Like a beginner I just downloaded skidrowreloaded version of the game which is 16,4 GB - I think it was Japanese- It is not .iso format - it is just like download the files and start the game - and I don't have an anti-virus btw.

I want to try removing all the Sims 4 files and downloading the game now as you said. Thanks. I hope it works this time.