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Can't start the game

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Can't start the game  Empty Can't start the game

Post by Guest Sun 26 Feb 2017, 13:33

I have a legit base game & all of the expansions are from here. It used to work perfectly but lately when I try to start the game it goes to a black screen and loads for a bit & then it shows the "The Sims 4 has stopped working" message. I tried to redownload the City Living expansion & add it in again but it still doesn't work. I can no longer start the game. I'm running it as an administrator from the TS4_x64.exe, the same as always.

Guest
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Can't start the game  Empty Re: Can't start the game

Post by Guest Sun 26 Feb 2017, 14:54

Maybe Origin has updated your game to a higher version.
Go to C:\user\Documents\Electronic Arts\The Sims 4
Open the file GameVersion with Notepad.
When it shows a higher version than 1.25.136.1020 then Origin has ruined your cracked expansions. (Latest version 1.27.80.1020)
You then applied City Living again resulting in a version 1.25 game with a 1.27 basic game (incl. toddlers) and these 2 versions conflict.

Please check the version in the file GameVersion and come back if it is higher than 1.25.
We then can try and resolve the problem.

Guest
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Can't start the game  Empty Re: Can't start the game

Post by Guest Sun 26 Feb 2017, 15:45

Tarac wrote:Maybe Origin has updated your game to a higher version.
Go to C:\user\Documents\Electronic Arts\The Sims 4
Open the file GameVersion with Notepad.
When it shows a higher version than 1.25.136.1020 then Origin has ruined your cracked expansions. (Latest version 1.27.80.1020)
You then applied City Living again resulting in a version 1.25 game with a 1.27 basic game (incl. toddlers) and these 2 versions conflict.

Please check the version in the file GameVersion and come back if it is higher than 1.25.
We then can try and resolve the problem.
Its version 1.25.136.1020

Guest
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Can't start the game  Empty Re: Can't start the game

Post by Guest Sun 26 Feb 2017, 16:47

Try a new folder in user\Documents\Electronic Arts.
Name the folder The Sims 4 to The Sims 4_old and restart the game.
Still the start up problem ?

Guest
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Can't start the game  Empty Re: Can't start the game

Post by Guest Sun 26 Feb 2017, 17:28

Tarac wrote:Try a new folder in user\Documents\Electronic Arts.
Name the folder The Sims 4 to The Sims 4_old and restart the game.
Still the start up problem ?
Unfortunately that didn't work either

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Can't start the game  Empty Re: Can't start the game

Post by Guest Sun 26 Feb 2017, 17:34

Then it really looks like you'll have to install everything again preferrably in a different folder

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Post by Guest Sun 26 Feb 2017, 19:10

Tarac wrote:Then it really looks like you'll have to install everything again preferrably in a different folder
Oh well :-( Thanks for the help!

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