Sims 4 cannot go online

I downloaded the Sims 4 from the website, and I went onto the game. I have not been able to access any online features whatsoever. Also, how do i update the game

It's cracked game, you can't access online features.

As for updating, you have to do it yourself. Follow this guide https://www.games4theworld.club/t21806-must-read-how-to-install-the-sims-4-correctly or try my repack.