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Graphics problem

 :: The Sims 3 - WINDOWS/PC :: The Sims 3 Support Section

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Graphics problem Empty Graphics problem

Post by Guest Fri 20 Apr 2012, 02:07

Hi,

I'd downloaded and installed The Sims 3 and Pets a while ago and played with no problems. When I went to play again after a brief pause the other day the graphics came up all funky. The towns look weird. I screengrabbed the problem to help explain "weird"..After it happened the first time I decided to reinstall to see if that would fix it. It didn't, I just today followed the instructions here: https://games4theworld.forumotion.com/t1171-must-read-how-to-install-the-sims-3-correctly and still the problem persists.
Any help would be greatly appreciated.

Graphics problem Test12

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Post by invalidusername Fri 20 Apr 2012, 05:43

Did you add any new mods or cc before this started happening?
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Post by Guest Fri 20 Apr 2012, 17:37

No, I never installed anything extra

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Post by ☠ ~ Aɳɳ ~ ☠ Fri 20 Apr 2012, 18:02

Hello,

Are your graphics drivers up to date?
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Post by Guest Fri 20 Apr 2012, 18:39

How would I check up on that?

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Post by ☠ ~ Aɳɳ ~ ☠ Fri 20 Apr 2012, 19:26

Hello,

You could go to your graphics card's control panel, or to the manufacturers website.
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Post by Admin Fri 20 Apr 2012, 20:11

Hello,

Please give me your graphic card's model, your operating system and whether it's 32- or 64-bit.
I'll look up the correct driver for you.
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Post by Guest Fri 20 Apr 2012, 20:40

Sorry for the extra trouble, but I am really pretty computer-illiterate when it comes to things I never use. That includes even knowing what kind of graphics card I have or where to find out which one. I thought I remembered how to find that out, but that was back when I had WinXP.

What I can say is I use Win7 Pro and it's 64-bit.

Could it be ATI Mobility Radeon 3650? That seems to be it to me.

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Post by ☠ ~ Aɳɳ ~ ☠ Fri 20 Apr 2012, 20:44

Hello,

If you right-click on your desktop, and go to properties, you can find out which graphicscard you're using from the "settings" tab.
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Post by Admin Fri 20 Apr 2012, 20:48

Hello,

Are you on a laptop?
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Post by ☠ ~ Aɳɳ ~ ☠ Fri 20 Apr 2012, 20:49

Admin wrote:Hello,

Are you on a laptop?

Funny, I always assume that people are not Facepalm
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Post by Guest Fri 20 Apr 2012, 20:55

Yes it's a laptop

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Post by Admin Fri 20 Apr 2012, 21:03

Lady ElDi wrote:
Admin wrote:Hello,

Are you on a laptop?

Funny, I always assume that people are not Graphics problem 2279017149
Hello,

Always expect the unexpected.

MariaKr. wrote:Yes it's a laptop
This ought to do: http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx
If possible, choose "Clean installation" during the installation wizard.
Also, don't forget to restart your PC after installation of the driver. After restarting, test the game and let us know the result.

Good luck!
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Post by Guest Fri 20 Apr 2012, 21:54

When I try to install it I get:

AMD Catalyst Mobility cannot be downloaded due to incompatible hardware/software on your computer.

The version of your graphics adapter is not supported.

Please contact your notebook manufacturer for a graphics driver update

My version must be equipped with switchable graphics, as it is not a Toshiba, Sony VAIO or Panasonic.

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Post by Admin Fri 20 Apr 2012, 22:05

Hello,

That's odd.
Could you please give me your laptop's brand and model.
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Post by Guest Fri 20 Apr 2012, 22:06

Now that I know Wink

Lenovo ThinkPad T500

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Post by Admin Fri 20 Apr 2012, 22:30

Hello,

Sorry for the delay, we're almost there, haha.
Try this one: http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/7vd618ww.exe
It was updated on the 20th of February, so certainly worth installing. Just follow the instructions as provided in my previous post.
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Post by Guest Sat 21 Apr 2012, 00:18

Same stuff still happening

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Post by Admin Sat 21 Apr 2012, 17:39

Hello,

What about Windows Update, did you update your Windows to the latest version? (Including all optional updates!)
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