The Sims 3 crashes whenever I move around the house

Whenever I start the game it's fine until I try to a certain spot in the house or try to rotate my camera. It then blacks out blinking at first before staying black. I try everything to get out of it but nothing works so I'm forced to turn my computer off. Sometimes it turns out itself and my computer recovery screen comes on telling me it shutoff to prevent damage. Can you please help?  I've applied the ultimate fix several times and it doesn't help.

Hello,

Can you please give us your computer specs?  If you do not know how, you can simply go here, select The Sims 3 from the drop down menu (or type the game in yourself), then run the test.  Be sure to select 'Automatic Detection'. 

Let me know the results, thank you!

Happy Simming.  

First I tested my sims 3 basic game and it said I pass and meet the minimum but when i typed in the extension game the sims 3 island paradise it said i fail because i dont have the dedicated video ram amount 128mb is required and mine is 64 mb is there anyway i can fix this or do i just have to delete it?

Mzbabiface09 wrote:First I tested my sims 3 basic game and it said I pass and meet the minimum but when i typed in the extension game the sims 3 island paradise it said i fail because i dont have the dedicated video ram amount 128mb is required and mine is 64 mb is there anyway i can fix this or do i just have to delete it?

Hello,

Are you on Windows or MAC?  Are you running XP, Windows 7, 8..?  I'd need to know more about your specs than just the video ram.  Do you have a dedicated graphics card?

Sephymuffins wrote:

Mzbabiface09 wrote:First I tested my sims 3 basic game and it said I pass and meet the minimum but when i typed in the extension game the sims 3 island paradise it said i fail because i dont have the dedicated video ram amount 128mb is required and mine is 64 mb is there anyway i can fix this or do i just have to delete it?

Hello,

Are you on Windows or MAC?  Are you running XP, Windows 7, 8..?  I'd need to know more about your specs than just the video ram.  Do you have a dedicated graphics card?

Im on Windows 7 sorry I'm not very smart when it comes to computers so how about i just copy and paste the results?

CPU Minimum: For XP 2.0 GHz P4 processor or equivalent; For Windows Vista and Windows 7 2.4 GHz P4 processor or equivalent You Have: Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz

	CPU Speed Minimum: Info You Have: 2.5 GHz

	RAM Minimum: For XP 1 GB RAM / Windows Vista and Windows 7 1.5 GB RAM You Have: 3.9 GB

	OS Minimum: XP SP2 / Vista SP1 / Windows 7 You Have: Microsoft Windows 7 Home Premium Edition Service Pack 1 (build 7601), 64-bit

	Video Card Minimum: 128 MB Video Card with support for Pixel Shader 2.0 (GeForce 6500 or Radeon 9500) You Have: Intel(R) HD Graphics
Features: Minimum attributes of your Video Card [th][/th][th][/th][th]Required [/th][th]You Have [/th] Pixel Shader version 2.0 4.0 Vertex Shader version 2.0 4.0 Dedicated Video RAM 128 MB 64 MB

	Sound Card Minimum: Yes You Have: Conexant CX20671 SmartAudio HD

	Free Disk Space Minimum: 2.5 GB You Have: 324.5 GB

Is there anyone who can help me?

Mzbabiface09 wrote:Is there anyone who can help me?

Hello,

I hate to be the bearer of bad news, but you DO NOT - I repeat - do not want to be playing The Sims 3 on a PC with your specs.

Please realize, you do not have a dedicated graphics card.  You have integrated graphics.  Running a game like The Sims 3 on a PC like yours that was not designed for graphically demanding games, your laptop/pc WILL overheat.  If it stated that it shut off (earlier) to prevent damage, that means it did already overheat - this is a bad sign.  

My suggestion to you would be to eventually upgrade your PC or stick to games that are not so graphically demanding.  Your PC isn't bad, however it is not a gaming setup and you're going to have a lot of trouble playing The Sims 3 because it is a very heavy, demanding game!  You can potentially ruin your computer by continuing to try to play, as your PC will continue to overheat and eventually something will be damaged.

Please realize as well, that if you plan on buying a new gaming setup, stay very far away from general electronic stores.  When you look for a gaming laptop or PC, get one that has a graphics card like Nvidia or AMD, etc.  Most PCs in 'Best Buy', 'Frys', etc., claim to be made for "gaming" however they're made for anything but!  I fell for this a while back with my previous laptop;  I dropped about $700 on a supposedly "fast" "gaming" laptop, however, it was plagued with overheating issues and it could not handle even the most simplist, non-demanding PC games!  Stick to stores like Newegg!  You'll find great deals for the holidays.

Hopefully this gives you some clarity on what your issue is.  Again, sorry to be the bearer of bad news, but I'd not want your PC to be permanently ruined due to trying to play a game it is just not cut out to play.

Have a good week.