fatal error on start up [SOLVED]

Please help I've tried installing ts4 on both laptop and pc and both are giving the same error when I try to start it up

the dynamic library "rld.dll" failed to initialize (E1104).

Hi there!

Please, download our Ultimate Fix from this link here:
https://games4theworld.forumotion.com/t18086-the-sims-4-ultimate-fix

Read the instructions included and follow them carefully. If you do, the error should disappear. Let us know if it doesn't so we can help you further. Good luck!

thank you, will try now

//EDIT

Thank you, its all working and I have one happy daughter

samsluck wrote:thank you, will try now

//EDIT

Thank you, its all working and I have one happy daughter

You're very welcome! I hope your daughter has a lot of fun with the game.

Should you encounter any other problems, don't doubt to come back. Problem solved, topic closed. Good luck!