Can't install the sims 4

I been try install the sims 4 and follow the step by step even the sims 4 get work and the sims 4 get together but it still cant open it ask me "unable to start. origin is currently not running. please make sure that origin is running before attempting to play the sims 4." can please help me and my anti-virus is AVG

HyeRin wrote:I been try install the sims 4 and follow the step by step even the sims 4 get work and the sims 4 get together but it still cant open it ask me "unable to start. origin is currently not running. please make sure that origin is running before attempting to play the sims 4." can please help me and my anti-virus is AVG

//MOVED


Hello and welcome to the Forum @HyeRin! 

I moved your post to the correct section. Did you also make sure to move out the installation folder "The Sims 4", from C:\Program files (x86)\Electronic Arts ? You could, for example move that folder directly under C:\Program files (x86), or even directly on your desktop.

As for the AVG, I'm not familiar with how it works, but you need to add the install location of the game to the "exclusions" of the anti-virus. This is to esnure the anti-virus doesn't mess up the game. In this context, this other post here might help you too:
https://games4theworld.forumotion.com/t23706-latest-available-no-origin-files-for-the-sims-4-version-1-20-60-1020

Good luck!