Game won't move past character design

hi, i am very new to this and just downloaded sims 4 today, no expansion packs. i have managed to get it to open and design a character but the game won't allow me to actually move past this and play. it keeps crashing. 

i want to download the ultimate fix but i can't figure out how? all the download links are crossed out on the forum post  - am i missing something?   or has anyone else had this problem? any help would be much appreciated!