help with loading

Hello, my name is Sofia and I'm new here.
So, I've trying to install The Sims 4 (with the downloads you provided) and my game will start fine... until I make a family and when I'm moving them the loading never disappears, so I never actually played the game because I'm stuck at the loading screen.

Could someone please help me?

Thanks

Follow the instructions regarding the Game folder.
See this page, par. 5, items 5 and 6