I cant make dogs or cats brindleton bay doesnt work etc.

I need help! I installed the game correctly but when i started the game all i got was the box that should've said the sims 4 cats and dogs but it wasn't there it was a white bow with flying llamas then the packs on the side were flying llamas and it said "The game is installing your content you will get a notification when finished" i thought it was automatically supposed to be there but then WAIT THERE'S MORE! The cats and dogs new hairs clothing shoes etc it works in Create-a-sim but the gender customization doesn't work i cannot create a dog or cat! and in game brindleton bay has a big flying llama on the neighborhood picture when i click it its blank and i made a vanilla character and played the game she cannot use any TV's she cant use any radios she cant use the fridge she cannot use the computer! i took all cc out delete the old onlinethumbcache file old saves everything and i still have pets without having pets    help me please someone


edit: i would like to add since getting the "were installing your content" message i let the game run on its own while i slept when i got up 11 hours later still nothing