Crash upon launching

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Crash upon launching

Post by kittyssimscorner on Sat 10 Feb 2018, 19:07

Hello !

I downloaded and installed the entire Sims 4 collection in the right order all the way till Laundry stuff, but now when I try to launch the game, it says :

There was a problem initializing your Video Card. Please try launching the Sims 4 again.
The error code is [579bc009:1df4e8dc:00000000:912c9c10]

What could possibly cause it?
Thanks in advance!

EDIT: The error message doesn't cme up anymore, but the game still crashes after a second of white screen, with no other result, even if I run it as administrator...


Last edited by kittyssimscorner on Sat 10 Feb 2018, 19:25; edited 1 time in total (Reason for editing : Problem changed)

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Re: Crash upon launching

Post by Tarac on Sat 10 Feb 2018, 22:01

I had the same problem after the installation of the update 1.39.
I downloaded the Game folder and copy/paste it again and the problem was solved.
I have really no idea what caused this error.
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