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Error. Unable to start.

 :: The Sims 4 - WINDOWS/PC :: The Sims 4 Support Section

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Error. Unable to start. Empty Error. Unable to start.

Post by Guest Wed 08 May 2019, 15:40

Hi everyone.
I was playing the sims 4 base game without any problem. Then I downloaded get to work, and it was still playing without any problems. So yesterday I downloaded get together, city living, and the toddlers vampires and bowling. Then I installed them but afterwards it didn't work properly. I thought that maybe I missed a step so I decided to delete everything and start fresh. I installed the base game again and now I keep getting this error. After installing it again: Unable to start:
The contents of your user data directory were created by a newer version of the sims 4 and cannot be loaded. Please update your game via Origin to play. (d6f91ffb:29f00e76:00000000). I would appreciate any help.

Guest
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Error. Unable to start. Empty Re: Error. Unable to start.

Post by Guest Wed 08 May 2019, 16:12

Install all DLCs you downloaded first and we can try to fix it from there.

Guest
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Post by Guest Wed 08 May 2019, 16:51

Ok I will instinstall them allall. Thanks

Guest
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Post by Guest Wed 08 May 2019, 19:55

im struggling to download the fixed game folder for the toddlers and vampires update

Guest
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Post by Guest Wed 08 May 2019, 20:45

Just tested the link, works fine.

Guest
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Post by Guest Fri 10 May 2019, 17:44

I managed to download it. But now while playing the game it stops working sometimes and gives me a message saying the sims 4 stopped working

Guest
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Error. Unable to start. Empty Re: Error. Unable to start.

Post by Guest Fri 10 May 2019, 18:28

Go to Documents\Electronic Arts and move The Sims 4 folder to desktop. This will start the game fresh, you can move saves back later. If that doesn't solve the problem, run the validator and post the result here.

Guest
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Error. Unable to start. Empty Re: Error. Unable to start.

Post by Guest Fri 10 May 2019, 19:27

I will try that thank you.

Guest
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Error. Unable to start. Empty Re: Error. Unable to start.

Post by The_gh0stm4n Fri 10 May 2019, 19:32

Slightly off-topic, but that reminds me of this comment here:
https://www.games4theworld.club/t29951p25-the-sims-4-toddlers-and-vampires-official-g4tw-release-out-now#174364

*Quite unfortunately* that person had to go, thereafter.  Very Happy  Like almost all of the old Admin's "Moderators".
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Post by Guest Sat 11 May 2019, 20:13

I moved thethe folder. No change. And I don't have eenough data to run the validator now.

Guest
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Post by Guest Sat 11 May 2019, 20:13

I moved thethe folder. No change. And I don't have eenough data to run the validator now.

Guest
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Post by Guest Sat 11 May 2019, 20:13

I moved thethe folder. No change. And I don't have eenough data to run the validator now.

Guest
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Error. Unable to start. Empty Re: Error. Unable to start.

Post by Guest Sat 11 May 2019, 20:13

I moved thethe folder. No change. And I don't have eenough data to run the validator now.

Guest
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Post by Guest Sun 19 May 2019, 18:38

Validator doesn't upload anything. Just run it.

Guest
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Post by Guest Mon 20 May 2019, 22:19

Does it need internet connection?

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Post by Guest Tue 21 May 2019, 14:08

Of course. First you need internet connection to open the webpage. Then, after selecting the folder, validator loads a file with file hashes, depending on detected game version. They weight ~100KB (that's smaller than this forum webpage).

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Post by Guest Sun 16 Jun 2019, 15:20

report:

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Post by Guest Sun 16 Jun 2019, 16:23

First of all delete "GP02\__Installer" folder to clean up.

If you still get the same error ("contents of your user data directory were created by a newer version of the sims 4") you have 2 options:
1. Delete "Documents\Electronic Arts\The Sims 4" - this will delete your saves too.
2. Update your game. You can use G4TW releases or my repack (link in description).

Guest
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