Blue Screen. [SOLVED]

hello .my game crashed manytimes since i installed seasons (i have all expansions and sps and alot of cc from your mediafire account). so yesterday i added 4gb rams and i installed gameboost and i added an external hard to copy my important files and i started the game and after 10 minutes it crashed and the blue screen appeared .so i installed avast antivirus and i found 7 virus but my laptop became slow . should i restore to an earlier point or should i format it and re install everythings ..any suggestions

my laptop Hp pav dv6 notepad pc
graphic (mobile intel (R) HD graphics) (Radeon TM HD 6770m )
processor intel(R) core i7 2670QM CPU@2.20 GHZ
installed memory 8GB
system type : windows 7 64 bit operating system

Hello there,

Sorry for the late reply!
So you didn't have an anti-virus program before? That's bad, you should really clean up your PC.
You say you added 4GB of RAM. Blue Screens of Death can be caused by several things. Usually it's, indeed, the RAM. It's either incompatible or not installed correctly, so you might want to double-check that.

BSoDs, however, can also be caused by viruses. Therefore you should completely clean up your system. I recommend using the Kaspersky Boot CD and clean your PC while booting via that disc, instead of running an anti-virus cleanup from a running Windows operating system. (Some viruses can't be found via a running Windows OS)

ok thanks admin for your reply i seaeched google for the causes of the annoying BSOD
and as you said it may be due to viruses (i installed antivirus and antimalware) or Rams (a technical worker who added my ram not me but i checked the system performance and it said your windows experience index needs to be refreshed and when i pressed refresh now button the base score increased)
or may be due to overheating ( i have HP LOL)
or due to drivers (i did the check disk test . and i installed smart defrag and advanced system care as someone suggested in this forum .and i tried to update Ati ccc but i failed so i did the system restore and everything is ok now .and ill try to update it later

Hello,

We'll keep this topic open for you, please let us know the result in a few days, good luck!

thank you for your support i installed the latest update for my switchable graphic card (amd\ intel ) from http://leshcatlabs.net/
and my game worked like a charm

Hello,

Glad to hear you were able to find the problem and solve it!
Enjoy your game and do not hesitate to contact us again if you need more help!