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Can't get past the neighborhood screen. [CLOSED]

 :: The Sims 4 - WINDOWS/PC :: The Sims 4 Support Section

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Can't get past the neighborhood screen. [CLOSED] Empty Can't get past the neighborhood screen. [CLOSED]

Post by Guest Fri 26 Dec 2014, 21:50

Hi there

I have searched through  the forum but have not seen anyone else post about this issue. I have also uninstalled and reinstalled a few times with no fix. I did also try the ultimate fix and this did not help either.
I was able to install the game, I can play in create a sim no problem. I can load up the neighborhood screen, however when I try to put my family in a house and play, it goes to the loading screen then ends up right back at the loading screen with a blank pop up like this. Can't get past the neighborhood screen. [CLOSED] Sims_411

Anyone else having this issue? Any suggestions or help would be appreciated.

Thanks so much

Guest
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Post by The_gh0stm4n Sat 27 Dec 2014, 04:10

sangagirl wrote:Hi there

I have searched through  the forum but have not seen anyone else post about this issue. I have also uninstalled and reinstalled a few times with no fix. I did also try the ultimate fix and this did not help either.
I was able to install the game, I can play in create a sim no problem. I can load up the neighborhood screen, however when I try to put my family in a house and play, it goes to the loading screen then ends up right back at the loading screen with a blank pop up like this. Can't get past the neighborhood screen. [CLOSED] Sims_411

Anyone else having this issue? Any suggestions or help would be appreciated.

Thanks so much


Hello sangagirl and welcome,


Did you install the vcredist-files too ? 
http://www.microsoft.com/en-us/download/details.aspx?id=40784

Download and install the following 2 files, so the...

vcredist_x64.exe
vcredist_x86.exe

After you did that, re-try running the game. Also, do you have the "laptop mode" in your options enabled ? If so, can you try turning it off ?


And are you using any mods for Sims 4 ?
The_gh0stm4n
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Post by Guest Sat 27 Dec 2014, 06:04

Hi Carlos
Yes I have unclicked Laptop Mode. As well as installed vcredist_x86.exe. I was not able to install vcredist_x64.exe, as it says I needs windows xp x64 and newer. ( I am running vista). I am curious if maybe this is the problem.

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Post by The_gh0stm4n Sat 27 Dec 2014, 06:29

sangagirl wrote:Hi Carlos
Yes I have unclicked Laptop Mode. As well as installed vcredist_x86.exe. I was not able to install vcredist_x64.exe, as it says I needs windows xp x64 and newer. ( I am running vista). I am curious if maybe this is the problem.


OK, forget about the vcredist_x64, since you got a 32-bit Windows system. Do you have all available updates for Windows XP downloaded and installed ? Also the Service Pack 3 ? 
The_gh0stm4n
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Windows version :
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Post by Guest Sun 28 Dec 2014, 01:16

Thanks for the reply. I do have all of the updates. They are for Vista though since that is the system I am running. The service pack only goes up to service pack 2.

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Post by The_gh0stm4n Sun 28 Dec 2014, 21:32

sangagirl wrote:Thanks for the reply. I do have all of the updates. They are for Vista though since that is the system I am running. The service pack only goes up to service pack 2.


Sorry, I misread that you already had Windows Vista. Can you post some specs of your computer ? Is it strong enough for running the gasme ? And do you know how to update your graphics drivers ?
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Windows version :
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  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3, L.A. Noire, Saints Row, Red Faction, Team Fortress 2, Overwatch, PvZ: Garden Warfare, Call of Duty: Ghosts, GTA: San Andreas, Counter-Strike, Hitman, Borderlands, The Binding of Isaac, Government simulation & Military strategy games, S.W.A.T. 4, GTA Online, Red Dead Online, Chessmaster XI, Monster Hunter: World, Paint the Town Red, The Elder Scrolls Online, Destiny 2.

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Post by Guest Thu 12 Feb 2015, 08:39

HI Carlos, sorry it took me so long to respond. I had forgotten about sims for awhile. However I did manage to fix the issue. Its seems that I need to have origin running to be able to get in to the house. Strange since I did download the g4tw version. 


This now brings me to another issue since I have also applied the latest fix with outdoor retreat. Which will not play with origin running, but with out origin running I cant play at all. 
I will post this in another thread though. Thanks for your help.



Mod edit: as you wish. Smile  Topic closed.

- Carlos

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