When I opened the base game on my desktop, only the Origin login window opened

wistfulprincess wrote:Hi. I do have two anti-virus programs running, 360 Total Security and Microsoft Security Essentials. I included three items in my exclusions lists: (1) Installer folder where I decrypted the files, (2) The Sims 4 folder under Program Files (x86), and (3) the shortcut I made in my desktop.

I tried opening the game from the Bin folder, which was a suggestion I saw somewhere. It worked for a couple of days, until today. When I right-clicked and chose Run as Administrator like I always have, an error message appeared and the file (TS4.exe) disappeared from the folder!

Looks like I have to do everything over again.

Same thing happened to me & my windows defender, on my torrents that I am seeding.

The anti virus is treating the crack as a virus again if you only "restore" the quarantined files (something you can try, though), instead of excluding the folders (did you exclude the folders at both, Defender and Norton, or only at Norton?), and you need to restore it again and again, plus check if the right folders are still excluded from real time protection at both anti viruses.

Also, I am not sure how Norton treats those "fake threats", even if you exclude the folders, so some investigating inside of it may show some "removed" items and you can try restoring whatever was blocked manually.

No need to worry about firewall, but you need to worry about other anti malware you may have installed before or even recently (sometimes you get something plain like Flash player, and if you do not pay attention, it will come with another anti-virus, which could be the culprit as well).

Please, keep us posted!

wistfulprincess wrote:Hi. The same problem happened to me again.  I had to redo the steps from extracting the files from the zip files. I had the items mentioned above included in my exclusions list in both anti-virus programs for both times I installed the game. It worked again, for weeks, until today. When I opened my game (using the right-click, Run as Administrator) just now, the error message popped up again and the TS4.exe file disappeared. 

I'm downloading the new torrent of the fix now from the Ultimate Fix thread (https://games4theworld.forumotion.com/t18086-the-sims-4-ultimate-fix), but I'll try to follow the steps from Sim Architect again for the third time. 

Question though, where can I find the save data of the current setup of The Sims 4? And can we add mods for this version? I can't seem to find the folders from the original setup.

Have you found any solutions for this issue? Thanks very much for all the help!