Unable to start. [SOLVED]

 

Whenever i try to start the game using the TS4 or TS4_x64 this pops up and ive done everything in the installing guide and also used the spanish fix


//EDIT


Now the game stops working right after the game opens..

go to documents electronic arts then sims 4 and delete gameversion

That doesnt work, it still just opens up with a white screen and then it pop up with the game has stopped working 


//EDIT

Right after the game opens with the white screen, the game has stopped working...
I've tried the fixes but none of them fix my problem and I've googled for hours what to do and even tried deleting the lastCrash and GameVersion files..
And i always run it as admin, pls help i really what to play sims so badly!


EDIT:
Topics merged. Do refrain from opening multiple topics at once until your problems has been fixed/solved under one main topic. If need be, you can always edit your title posts or update your topic.

LALALAND wrote:That doesnt work, it still just opens up with a white screen and then it pop up with the game has stopped working

Hi, sorry to hear deleting the gameversion.txt does not work. Have you tried to instead rename the Sims 4 folder (in documents) and then start the game anew? Your saves/mods will still be there (at the rename folder) so there's no need to worry.

The "crashing" of the game is often caused by installing the DLC's in the wrong order and/or skipping DLC's.
Same applies when you are confronted with all the welcome-screens for the installed DLC's and then it freezes at the last screen.

I am having exactly the same problem and I'm 100% sure I followed the instructions precisely step by step.

I remember when I launched the game in the middle of the process of installing all those DLCs, for some reason the newest patch that has been shown in the game was 1.30.something, I did NOT have the version 1.33.38.1020, which I should have (I launched and checked after each step).
That'd explain the popup message. But I still don't know to fix it.

Can you please look into it? - if all the components in the instructed order really patch the game to the version 1.33.38.1020? To me it looks like the toddlers spanish fix is 'newer version' because of this difference.

I also did as the guide told me to and it still dont work ): i hope when pets come out that it will fix the problem

Have you reinstalling your game?

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ileeneck wrote:I am having exactly the same problem and I'm 100% sure I followed the instructions precisely step by step.

I remember when I launched the game in the middle of the process of installing all those DLCs, for some reason the newest patch that has been shown in the game was 1.30.something, I did NOT have the version 1.33.38.1020, which I should have (I launched and checked after each step).
That'd explain the popup message. But I still don't know to fix it.

Can you please look into it? - if all the components in the instructed order really patch the game to the version 1.33.38.1020? To me it looks like the toddlers spanish fix is 'newer version' because of this difference.

Hi there,

If your game version is not actually 1.33, that means that you have not yet installed Toddler's stuff pack. 1.31 is Fitness stuff if I'm not wrong.

Hi, 

I followed the instructions and have now got rid of the error message, but for some reason it's saying that I do not have 'fitness stuff, toddler stuff, parenthood, or cats & dogs' but I followed the updated guide when I was installing them

Chlo55 wrote:Hi, 

I followed the instructions and have now got rid of the error message, but for some reason it's saying that I do not have 'fitness stuff, toddler stuff, parenthood, or cats & dogs' but I followed the updated guide when I was installing them

Hmm. Is the DLCs grey-ed out for you? If so, perhaps you can try re-installing Parenthood -> Cats & Dogs again?

I just deleted the game and reinstalled and then it worked  Thanks for the help guys



Mod edit: problem solved, topic closed. Feel free to get back in touch with us again, anytime!

- The_gh0stm4n