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Game Crashes after Newest Update

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Post by Guest Sun 23 Dec 2018, 17:28

Hi I really need some help with this. I just updated to the latest patch TS4_Update_1-48-94-1020 and my game will not start. The minute I open the game it just crashes. Yes I have tried to open it without my mods folder and it still just crashes. Please help me.

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Post by Guest Sun 23 Dec 2018, 18:57

Open Documents\Electronic Arts\The Sims 4\Options.ini and change values of:
resolutionwidth to 800
resolutionheight to 600
fullscreen to 0

If that doesn't help, move whole Documents\Electronic Arts\The Sims 4 folder to desktop.

If that doesn't help, run the validator (in quick scan mode) and post the result here.

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Post by Guest Sun 23 Dec 2018, 19:56

The first two options didn't work but I did the validator option. It shows some files when I hover over it after running it but how do I post the results?

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Post by Guest Sun 23 Dec 2018, 20:00

Validator report is just a text. Select everything inside text box, copy, and paste it here.

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Post by Guest Sun 23 Dec 2018, 20:03

"could not detect game version, wrong directory selected"
This is the message I receive.

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Post by Guest Sun 23 Dec 2018, 20:06

Then you selected wrong directory. Select game installation directory (so by default somewhere in "C:\Program Files" or "C:\Program Files (x86)"), not the one in Documents. Validator looks for "Game\Bin\Default.ini" file to detect game version. So if you select proper folder but the file won't be there you will get the same error.

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Post by Guest Sun 23 Dec 2018, 20:09

Ooooh ooops. Sorry.

report:

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Post by Guest Sun 23 Dec 2018, 20:14

It doesn't look like you have the game installed at all. You're missing files from the base game, you're missing all DLCs. Did you delete some folders before applying the update? Or are you on Mac? Because Macs are stupid and replace folders instead of merging them.

Or did you extract the update to the wrong folder?

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Post by Guest Sun 23 Dec 2018, 20:17

Oh no. It looks like I accidentally deleted the wrong thing and ended up deleting the base game and DLCs. Sigh, looks like I am going to have to start from scratch again. Thank you so much for your help.

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