In the downloads section, what version is the sims 3? [SOLVED]

I have sims 3 in my pc but it doesn't work after I finished updating it. It says "There was an error during startup. Please see log for more details." when I tried to run the game launcher. When I try to run the game directly, another error message pops up, "Failed to start game. Service Initialization Failed (0x0175dcbb)."! Please help! What should I do? Reformat my system?

I done exactly as instructed to do, but still, same results! I'm been trying to get it to work for a whole week! I think there's a file that I recently inserted to my pc that prevents from working after updating. I desperately need to get it working back!

Hello,

Probably registry error.
Please contact me via the Forum's chatbox when you see me online on the Forum.
I should be able to fix the problem for you via TeamViewer.

I am just being alone in the chatbox. Could you please tell me when can you be online? Or at least tell me how to fix the registry error?

Hello,

It's a little bit complicated to explain. You have to check and remove some files in the registry.
Anyhow, I'll be online daily, but I have no strict schedule.

Thanks admin!!!!! Its now working as great as before! Only more updated! For those of you who have the same problem as mine, please contact Admin to fix your sims 3 via teamviewer!

Hello there,

Glad to hear it's fully working now!
Haha, happy playing and please don't hesitate to contact us again if you need any more help!

For now, topic closed.