sims 3 seasons problem with the options menu

hi.

i've all the sims 3 expantion packs and all the stuff packs. the sims 3 always worked perfectly on my pc, but when i installed seasons it started saying that my video card ( ATI Mobility Radeon HD 3470 ) isn't on their supported video cards' list, what never happened to me.

then i started a new game in Moonlight Falls and the neighborhood was all black. i entered the CAS and there everything was normal.

i decided to read the READ-ME! file and i found: "when you change the view mode, in some situations the screen might not answer to a resolution it says that supports, showing a black screen. if this happens change the game to windowed mode and, after that, change the resolution and actualization speed to minor values" (it was in portugese, so i translated the best i could)

i tried doing that, but always that i made a change in the options menu and pressed ok it changed back to how it was before. so i couldn't even change to windowed mode. (the grafics resolution, the sims resolution, the mirrors' reflections, and all that were in the lowest resolution possible, just as the sound, the seasons were all disabled, the lunar cycle too, the sims and the pets free will too and i couldn't change anything because it changed back to the lowest).

after that i uninstalled the sims seasons and instaled again.

after that i was able to change to windowed mode, but when i try to make another changes the game freezes. (yes the neighborhood's still black and the resolutions are still in the lowets configurations)



by the way i have the ultimate fixes instaled and all that... and the game was downloaded

()



EDIT:



after the loading screen:

https://i.servimg.com/u/f44/17/94/60/03/sem_ta10.jpg



the neighborhood:

https://i.servimg.com/u/f44/17/94/60/03/sem_ta11.jpg

Try updating your drivers for your computer they may be a bit too old to process graphics from Seasons.

Also try to change your screen resolution to something a bit smaller then your native resolution and see if you still get that black world thingy.

i already did that, but it's still back T.T

//MOVED
Hello,

Try backing up and removing this folder: Documents\Electronic Arts\The Sims 3\

the only thing that happened was that my saved games weren't there. the neighborhood's still black and the options menu's not obeying to me again

i downloaded Catalyst Software Suite from ADM's web site and instaled it. i don't know if that did something...



still, i've been researching and i found a list and it says that my video card is one of the video cards that meets the sims 3 seasons minimum system requirements... so, i don't know why this is happening T.T



(as i can't post links yet, i can't be more especific)

Jessy0222 wrote:the neighborhood's still black (...)

Hi there,

So, your neighbourhood is still blac...- Oh! Not in that way, my bad.

Jessy0222 wrote:i downloaded Catalyst Software Suite from ADM's web site and instaled it. i don't know if that did something...



still, i've been researching and i found a list and it says that my video card is one of the video cards that meets the sims 3 seasons minimum system requirements... so, i don't know why this is happening T.T



(as i can't post links yet, i can't be more especific)

Did you let the Suite look for updates?

i don't know how to make it look for updates... maybe it already looked for them but i'm not sure

i'm not finding it

Hi Jessy0222,

if you can't find your driver, click Run (windows+r) and then type dxdiag, follow the prompts and you'll get a screen telling you your drivers.

Try using this also: http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx

Please reply back,

Thanks,

Star유성

ok... i've installed the drivers, but nothing changed.

i tryed a custom install and, because it didn't work, i tryed the other one (can't remember what's the english word for it)