REGISTRATION CODE NOT WORKING. Please help! [SOLVED]
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REGISTRATION CODE NOT WORKING. Please help! [SOLVED]
I purchased an official copy of the Sims 3 and installed via Origin.
When I try to play my game I get a pop-up from EA asking me to enter my registration code, but when I enter the code, the error keeps appearing over and over!
I click "done" when I have entered my code, but the error re-appears 2 seconds later.
I can also click "don't continue", but that just closes the error and doesnt let me play.
Here is a screenshot of the error
NOTE: My game code is NOT second hand
The first time I installed the game, it was possible to play, but I re-installed due to some issues with downloading custom content. Now it just comes up with this error!
Please help, I am really frustrated. I cannot find help anywhere.
When I try to play my game I get a pop-up from EA asking me to enter my registration code, but when I enter the code, the error keeps appearing over and over!
I click "done" when I have entered my code, but the error re-appears 2 seconds later.
I can also click "don't continue", but that just closes the error and doesnt let me play.
Here is a screenshot of the error
NOTE: My game code is NOT second hand
The first time I installed the game, it was possible to play, but I re-installed due to some issues with downloading custom content. Now it just comes up with this error!
Please help, I am really frustrated. I cannot find help anywhere.
Last edited by ohpinky on Fri 10 May 2013, 13:32; edited 1 time in total
Guest- Guest
Re: REGISTRATION CODE NOT WORKING. Please help! [SOLVED]
Hello,
Are you sure there are no typo's when you enter the registration code? Did you ever register this game before? If you did, do you have Origin installed and are you logged in?
Are you sure there are no typo's when you enter the registration code? Did you ever register this game before? If you did, do you have Origin installed and are you logged in?
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Re: REGISTRATION CODE NOT WORKING. Please help! [SOLVED]
HiLady ElDi wrote:Hello,
Are you sure there are no typo's when you enter the registration code? Did you ever register this game before? If you did, do you have Origin installed and are you logged in?
I have not registered this game before, I bought the game literally 2 days ago.
It does not let me register this code on the Sims 3 website either, and says the code is invalid, but it let me install my game with it.
The game actually worked before I re-installed it.
I have an Origin account and I am logged in to it right now.
Guest- Guest
Re: REGISTRATION CODE NOT WORKING. Please help! [SOLVED]
Hello,
Hmm that's odd.
You could contact EA about this, but it'll probably take them a while to get back to you. A few days at least.
When you reinstalled it, did you restart the pc after uninstalling? There could be an issue with left-over registry keys.
Hmm that's odd.
You could contact EA about this, but it'll probably take them a while to get back to you. A few days at least.
When you reinstalled it, did you restart the pc after uninstalling? There could be an issue with left-over registry keys.
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Re: REGISTRATION CODE NOT WORKING. Please help! [SOLVED]
Yeah it is.Lady ElDi wrote:Hello,
Hmm that's odd.
You could contact EA about this, but it'll probably take them a while to get back to you. A few days at least.
When you reinstalled it, did you restart the pc after uninstalling? There could be an issue with left-over registry keys.
I have posted on the EA forums, but had no luck yet. Do you know how I can contact EA using a ticket or something? I've looked around but can't seem to find somewhere I can just post a ticket or send them an email.
I did not restart the PC after uninstalling, I will probably re-install again and restart my PC this time.
Guest- Guest
Re: REGISTRATION CODE NOT WORKING. Please help! [SOLVED]
Hello,
That may do the trick. Please try that and let us know the result.
We obviously don't deal with this specific issue a lot, but not restarting the pc before a reinstall does usually cause problems.
That may do the trick. Please try that and let us know the result.
We obviously don't deal with this specific issue a lot, but not restarting the pc before a reinstall does usually cause problems.
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Re: REGISTRATION CODE NOT WORKING. Please help! [SOLVED]
Thank you for your help anyway. Hopefully this will work.Lady ElDi wrote:Hello,
That may do the trick. Please try that and let us know the result.
We obviously don't deal with this specific issue a lot, but not restarting the pc before a reinstall does usually cause problems.
Guest- Guest
Re: REGISTRATION CODE NOT WORKING. Please help! [SOLVED]
Hello,
You're welcome! Good luck.
You're welcome! Good luck.
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Re: REGISTRATION CODE NOT WORKING. Please help! [SOLVED]
https://help.ea.com/en/contact-us/ask
That's the start to their "direct" support setup. Sometimes you'll get someone really helpful, like I did when I needed a new key for my Medieval pre-order content. But others you'll get stuck with someone that couldn't care any less about you and your issues. I hope you get someone that helps you out
Just type in the question, then at the bottom of the results page, it has "I Still Need Help" and that brings you to their email support page.
~Look what I found! http://goo.gl/CP7l0 Looks like EA finally made a (mostly) user-run forum for help with their games. XD Might also find help there, though, since your game is legit.
EDIT! I found out where to go for a live chat. http://goo.gl/lXzsv It's the Origin help page. (Odd how they only offer the live support for Origin-related issues.) It's the same setup as before, but now the final page has "email" "live chat" and "call"
That's the start to their "direct" support setup. Sometimes you'll get someone really helpful, like I did when I needed a new key for my Medieval pre-order content. But others you'll get stuck with someone that couldn't care any less about you and your issues. I hope you get someone that helps you out
Just type in the question, then at the bottom of the results page, it has "I Still Need Help" and that brings you to their email support page.
~Look what I found! http://goo.gl/CP7l0 Looks like EA finally made a (mostly) user-run forum for help with their games. XD Might also find help there, though, since your game is legit.
EDIT! I found out where to go for a live chat. http://goo.gl/lXzsv It's the Origin help page. (Odd how they only offer the live support for Origin-related issues.) It's the same setup as before, but now the final page has "email" "live chat" and "call"
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Re: REGISTRATION CODE NOT WORKING. Please help! [SOLVED]
RE: Your other topic.
Hello,
Just saw your other topic. You won't need the registration code if you have UL and the crack. Not to play the game anyway. You may still want to use the code to register so you can use the social features in the game, but you can play the game with the crack in the right location.
I'll close the other topic, if you still have problems please post them here. It's easier for the team if all your problems are addressed in the same topic.
Hello,
Just saw your other topic. You won't need the registration code if you have UL and the crack. Not to play the game anyway. You may still want to use the code to register so you can use the social features in the game, but you can play the game with the crack in the right location.
I'll close the other topic, if you still have problems please post them here. It's easier for the team if all your problems are addressed in the same topic.
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Re: REGISTRATION CODE NOT WORKING. Please help! [SOLVED]
HiLady ElDi wrote:RE: Your other topic.
Hello,
Just saw your other topic. You won't need the registration code if you have UL and the crack. Not to play the game anyway. You may still want to use the code to register so you can use the social features in the game, but you can play the game with the crack in the right location.
I'll close the other topic, if you still have problems please post them here. It's easier for the team if all your problems are addressed in the same topic.
I have now re-installed Origin and the Sims 3 via Origin. I still get the message from EA requesting my registration key and cannot play the game.
I previously deleted all the files associated with the "Ultimate fix" and other crack files. Do I need to re-download this and use the crack from base game? I'm not sure.
Guest- Guest
Re: REGISTRATION CODE NOT WORKING. Please help! [SOLVED]
Hello,
Are you sure you're using your original registration code? This code usually pops up after installing the base game and not applying the crack. (Unless you have the original game disc inserted)
I recommend just doing these instructions: https://games4theworld.forumotion.com/t1171-must-read-how-to-install-the-sims-3-correctly
This will give you the latest, working version of the game. Note that you need AT LEAST ONE of the expansion packs released after and including Generations though.
Are you sure you're using your original registration code? This code usually pops up after installing the base game and not applying the crack. (Unless you have the original game disc inserted)
I recommend just doing these instructions: https://games4theworld.forumotion.com/t1171-must-read-how-to-install-the-sims-3-correctly
This will give you the latest, working version of the game. Note that you need AT LEAST ONE of the expansion packs released after and including Generations though.
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Re: REGISTRATION CODE NOT WORKING. Please help! [SOLVED]
HelloAdmin wrote:Hello,
Are you sure you're using your original registration code? This code usually pops up after installing the base game and not applying the crack. (Unless you have the original game disc inserted)
I recommend just doing these instructions: https://games4theworld.forumotion.com/t1171-must-read-how-to-install-the-sims-3-correctly
This will give you the latest, working version of the game. Note that you need AT LEAST ONE of the expansion packs released after and including Generations though.
I was definately using an original registration code. I was able to redeem the code on Origin and download the Sims 3 from there.
I actually contacted EA via a live chat and they gave me a new registration code, so I'm assuming something went wrong on their side.
Every thing is fine now. Thank you for your help.
Guest- Guest
Re: REGISTRATION CODE NOT WORKING. Please help! [SOLVED]
Hello,
In that case it was an EA problem after all. (Not surprised though)
Glad it's working fine now!
Enjoy the game and do not hesitate to contact us again ifEA let's you down again you need more assistance!
In that case it was an EA problem after all. (Not surprised though)
Glad it's working fine now!
Enjoy the game and do not hesitate to contact us again if
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