Can't open game, Origin Error WITH Fix installed

nyxielynn wrote:I have had the base game plus fix installed on my laptop for a few weeks now and it's been working perfectly.  However, a couple days ago I got the "can't start without origin" error.  

I also installed the base game + fix on my sister's laptop night before last and she is getting the same error.

I moved my Sims 4 folder from Program Files(x86) back to Electronic Arts, would't load.  Moved it back to Program Files (x86) and now it works fine on mine again.

Tried the same thing on my sisters and it's still not working.  Any ideas? I know I installed it properly as I followed all steps and did the exact same thing I did when I installed it on mine a few weeks ago.

Yes, the install folder shouldn't be under "Electronic Arts".  

Once you managed to turn off Windows Defender & configured exclusions (properly), please re-apply the latest Ultimate fix, overwriting the old files when prompted. Also check your sister's laptop for any other smaller and less visible security software. One notorious example is Lavasoft's "Web Companion", that is known to cause the issue too. But I can't enumerate all existing programs on here now.   If you find such a program though, please uninstall it.

nyxielynn wrote:Yes, it seems her security software may be the issue...  She has Webroot on her laptop as well as Windows 8.  I can not seem to figure out how to configure Webroot to add the exceptions mentioned in The Fix. 

Re-apply the Ultimate fix and see if that does the trick already.

Carlos wrote:

nyxielynn wrote:Yes, it seems her security software may be the issue...  She has Webroot on her laptop as well as Windows 8.  I can not seem to figure out how to configure Webroot to add the exceptions mentioned in The Fix. 

The good thing is that in Windows 8, the "Windows Defender" can (still) be turned off directly. Look in the options for a tab named "Administrator" or something like that. Then unmark the box that says "use this app/Windows Defender". If I recall correctly, handling the Windows Defender in Windows 8 is the same as the Microsoft Security Essentials in Windows 7 (see the long guide that I linked to in my previous reply).

As for Webroot, if you can't figure out how to configure exclusions, it's always a warning sign that this is a program that doesn't allow you/your sister control of anything. Get rid of it (i.e. un-install it), then re-boot the computer.

Re-apply the Ultimate fix and see if that does the trick already.

nyxielynn wrote:Ugh, I give up.  I completely removed Webroot, restarted the computer. Made sure Windows Defender was STILL off. Reinstalled the fix, restarted the computer. Tried again and it's still saying Origin must be running. So it's not her antivirus either.  I don't get it, I've done everything to the T with the instructions and I know I did it right because it's working just fine on my laptop.  What else can it be?

Carlos wrote:

nyxielynn wrote:Ugh, I give up.  I completely removed Webroot, restarted the computer. Made sure Windows Defender was STILL off. Reinstalled the fix, restarted the computer. Tried again and it's still saying Origin must be running. So it's not her antivirus either.  I don't get it, I've done everything to the T with the instructions and I know I did it right because it's working just fine on my laptop.  What else can it be?

If you are sure that no security software is interfering, see again the guide I linked to in your other thread.
https://games4theworld.forumotion.com/t21656-transferring-sims-4-to-another-computer


At first you should delete the install folder "The Sims 4", from your sister's laptop. Then see the guide about transferring YOUR install folder of Sims 4, to the other computer. I can't tell how big the total folder is (I'm not on my main desktop machine right now), but it's between 10-14GB I think. That includes the base game + Get to Work + the latest Ultimate fix.

You don't need to backup the registry though in this case, just copy + paste your install folder of Sims 4, and transfer it over to your sister's laptop; and you may need an external hard-drive for the transfer.

And make sure that you put that install folder directly under Program files(x86), and not under "Electronic Arts". Good luck again !