Unable to start sims 4. [SOLVED]

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Unable to start sims 4. [SOLVED]

Post by kirstinefz on Thu 08 Feb 2018, 18:34

I have just downloaded The Sims 4, and when I open it, this message appears: Unable to start: The contents of your user data directory were created by a newer version of The Sims 4 and cannot be loaded. Please update your game via Origin to play. [d6f91ffb]

how do i fix this? this is the first time i downloaded the sims 4.

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Re: Unable to start sims 4. [SOLVED]

Post by Tarac on Thu 08 Feb 2018, 18:56

Perhaps you downloaded in a wrong sequence.

Basegame
Get to Work
Get Together
City Living
Vampires, Toddlers, Bowling
(Delete folder Game)
Parenthood
Fitness
Toddlers Stuff
Cats & Dogs
Laundry Day
Update 1.39.74.1020

Anyway go the folder Documents\Electronic Arts\The Sims 4
Delete the file GameVersion.txt.
Start your game again.
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Re: Unable to start sims 4. [SOLVED]

Post by kirstinefz on Thu 08 Feb 2018, 19:37

@Tarac wrote:Perhaps you downloaded in a wrong sequence.

Basegame
Get to Work
Get Together
City Living
Vampires, Toddlers, Bowling
(Delete folder Game)
Parenthood
Fitness
Toddlers Stuff
Cats & Dogs
Laundry Day
Update 1.39.74.1020

Anyway go the folder Documents\Electronic Arts\The Sims 4
Delete the file GameVersion.txt.
Start your game again.
I've tried that, but I can not find the file anywhere

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Re: Unable to start sims 4. [SOLVED]

Post by Tarac on Fri 09 Feb 2018, 10:50

When you have Windows 10, then also look inside the folder One Drive ->Documents
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Re: Unable to start sims 4. [SOLVED]

Post by kirstinefz on Fri 09 Feb 2018, 14:44

@Tarac wrote:When you have Windows 10, then also look inside the folder One Drive ->Documents
Thank you, it works now  Very Happy

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Re: Unable to start sims 4. [SOLVED]

Post by The_gh0stm4n on Sun 11 Feb 2018, 19:29

@kirstinefz wrote:Thank you, it works now  Very Happy


Welcome to the Forum @kristinefz,

I personally would recommend - if possible and feasible for you - to simply de-activate that OneDrive. Either way, have fun with the game, and feel free to get back in touch with us again, anytime! Very Happy


Problem solved, topic closed.

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