sims 4 crashing

[Guest]

Okay, so I have looked as much as I can in the forums and I am still super lost...

I followed all the instructions, to the T, and loading up the game is fine.. well I have to load up in 32 as 64 doesn't work.
Then I make a family, pick a location and they have disappeared! 
Then I try to make a new family and they keep disappearing. 
I try to move into a property (without a family) and the whole game crashes.

HELP?! I am at my wits end.. Forums, etc confuse me and I can't find anything to answer this (or maybe I have seen it, but it confuses me more) 

Thank you

[Guest]

What's your operating system? Is it 32 or 64 bit?

What version do you have installed? Which DLCs do you have installed?

Do you use mods/CC?

[Guest]

What's your operating system? Is it 32 or 64 bit?

What version do you have installed? Which DLCs do you have installed?

Do you use mods/CC?

 64 bit

I have all the DLCs installed from the site and whatever version is on here (sorry, n00b here). 

nope, don't use mods

[Guest]

Try this and post the result here.

[Guest]

Try this and post the result here.

[spoiler="report"]

Game version: 1.36.102.1020
[ h3 ]Hash mismatch:[ /h3 ]

[ h3 ]Missing files:[/h3 ]

[ h3 ]Unknown files:[/h3 ]
game/bin/core/ imageformats/msvcp100.dll
game/bin/core/ imageformats/msvcr100.dll
game/bin/core/ imageformats/msvcr100d.dll
game/bin/core/ msvcp100.dll
game/bin/core/ msvcr100.dll
game/bin/ origins.ini
game/bin/python/ deployed.zip
game/bin/ rld.dll
game/bin /ts4.par
[ / spoiler]

[Guest]

Okay, so last DLC you have is Cats & Dogs.

Delete files listed as "unknown" and start the game again. And run TS4_x64.exe because starting with Cats & Dogs minimal requirements say 64-bit os. It will crash if you run it with TS4.exe.

[Guest]

Okay, so last DLC you have is Cats & Dogs.

Delete files listed as "unknown" and start the game again. And run TS4_x64.exe because starting with Cats & Dogs minimal requirements say 64-bit os. It will crash if you run it with TS4.exe.

So go through all the files and delete anything that says unknown?

[Guest]

IDK what you did to the report but it should look like this:

Unknown files:

game/bin/core/imageformats/msvcp100.dll
game/bin/core/imageformats/msvcr100.dll
game/bin/core/imageformats/msvcr100d.dll
game/bin/core/msvcp100.dll
game/bin/core/msvcr100.dll
game/bin/origins.ini
game/bin/python/deployed.zip
game/bin/rld.dll
game/bin/ts4.par

Just delete those files.

[Guest]

IDK what you did to the report but it should look like this:

Unknown files:

game/bin/core/imageformats/msvcp100.dll
game/bin/core/imageformats/msvcr100.dll
game/bin/core/imageformats/msvcr100d.dll
game/bin/core/msvcp100.dll
game/bin/core/msvcr100.dll
game/bin/origins.ini
game/bin/python/deployed.zip
game/bin/rld.dll
game/bin/ts4.par

Just delete those files.

Okay I deleted them.. I am now loading up the game

OMG IT WORKED!!
You. Are. AMAZING!!

What was my issue? Just obsolete files?

[Guest]

Yup. You missed the step from the guide where it tells you to rename/delete "Game" folder before applying next update/DLCs.

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